Managing your VIP subscription

Everything about your membership lives under Settings, then Subscriptions. Here is how to manage it.

Checking your VIP status

Open the Subscriptions tab in Settings to see whether VIP is active, which plan you are on, and when it renews or expires.

Updating payment or cancelling

For card subscriptions, billing is handled securely by Stripe. From the Billing page you'll be taken to the Stripe customer portal, where you can:

• Update your payment method.
• View invoices.
• Cancel your subscription.

When you cancel, your VIP perks stay active until the end of the period you already paid for. It does not cut off immediately.

Bought through the mobile app?

Purchases made inside the native app go through the App Store, so manage or cancel those from your app store subscriptions, not the Stripe portal.

Gifted VIP

If your VIP came from a gift, it is not a recurring subscription. It runs for its set length and then ends, with nothing to cancel. You'll find it under the Subscriptions tab too.

Renewals

Recurring plans renew automatically at the end of each period using your saved payment method. To avoid a renewal, cancel before the renewal date. You keep your perks through the end of the current period.

Refunds

Refunds are handled according to our policy. Read the refunds page for the details, and if you have a billing problem that isn't covered there, contact Support.

Tip

If a charge or renewal looks wrong, grab the date and amount from your Stripe invoice or App Store receipt before you open a Support ticket. It speeds things up.