Login & Avatar Problems

Most login and avatar issues clear up with a retry or a refresh. Here are the specific ones and their fixes.

Sign-in errors

• "Sign-in took too long" or "link expired": the login link timed out. Start the sign-in again from the beginning rather than reusing the old tab.
• "Session expired": just log in again.
• Email code not arriving: the code lasts 5 minutes. Check your spam folder, wait for the 60-second resend cooldown, then request a new one. You get a few attempts before you need a fresh code.
• "Already linked to another account": that Roblox account is connected to a different Bloxtsar profile. If it is really yours, contact Support.

Account won't link

Linking is blocked if your Roblox account does not meet the anti-alt requirements:

• "Account too new": the Roblox account must be at least 1 month old.
• "Alt account not permitted": make sure you have at least one friend, then try again with your main account.

These checks exist to keep alts and scammers out. See Creating your account and linking Roblox.

Avatar not loading

If your avatar shows as a blank or placeholder image, this is almost always a Roblox-side delay, not a problem with your Bloxtsar account. Roblox needs a moment to render your avatar thumbnail.

What to do:

1. Wait a short while and refresh the page.
2. Check that your avatar loads on roblox.com.
3. Refresh once more. Bloxtsar picks up the real thumbnail automatically once Roblox has rendered it.

If it still hasn't updated after a while, contact Support.

Still stuck?

Try a hard refresh, a different browser, or the mobile app. If the problem continues, open a ticket at /support with a screenshot and the exact error text.