Contacting Support
By jerxUpdated September 6, 2026Need a hand? The fastest way to reach the team is a support ticket. We reply by email.
Open a ticket
Go to Support and fill in the form. You'll be asked for:
- Your Bloxtsar or Roblox username.
- Your first name and a valid email (entered twice to avoid typos).
- Your device.
- A help category and subcategory, so it reaches the right place.
- A description (roughly 30 to 1,000 characters). The more specific, the better.
You may be asked to complete a quick captcha. As you pick a category, the form also suggests related help articles, which often answer the question on the spot.
What to include for a fast reply
- Exactly what happened, and when.
- The page or game it happened on.
- The exact error text, if any.
- Screenshots (of the trade window, chat, or error).
- For billing issues, the date and amount from your receipt or invoice.
After you submit
We review your request and follow up by email, so keep an eye on your inbox. Replies can land in spam, so check there too if you don't hear back.
A few things support can't do
- We can't restore items or accounts lost to a scam. In-game trades can't be reversed by Bloxtsar or Roblox.
- We'll never ask for your Roblox password or one-time codes. Don't share them with anyone.
Other ways to reach us
Want to suggest a feature or a new game? Use the suggestions area or drop it in Discord. We read them.
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